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Doug Noll — guest portrait

Doug Noll

Peacemaker & Author, 'De-escalate'

Next Level Healing·July 8, 2026·42 min·1 min read

The Communication Mistake That Keeps Every Fight Going | Doug Noll

With Doug Noll

In this episode

Trial-attorney-turned-peacemaker Doug Noll reveals why active listening fails, how to de-escalate any fight in 90 seconds, and the one communication mistake that keeps every conflict going.

Featured books

  • De-escalate: How to Calm an Angry Person in 90 Seconds or Less

    by Doug Noll

  • Empathy Leadership

    by Doug Noll

Show notes

Doug Noll, trial-attorney-turned-peacemaker and internationally recognized conflict resolution expert, joins Dr. Tara Perry for a powerful conversation on why traditional "active listening" fails, how naming emotions can defuse conflict in under 90 seconds, and what a decade of work inside maximum-security prisons taught him about human nature. Doug shares the martial arts and mediation background that shaped his approach, the neuroscience behind why labeling feelings calms a dysregulated nervous system, and the moment he realized he was going about conflict resolution all wrong — and how fixing it transformed the lives of incarcerated women and power couples alike. The conversation closes with his framework for "listening someone into existence" and why he believes childhood emotional invalidation is at the root of most human conflict.

Key takeaways

  • [06:14] The breakthrough insight that transformed Doug's approach: listen to the emotions, not the words.
  • [08:34] The neuroscience of “affect labeling” and how naming an emotion calms the brain's fear center in about 90 seconds.
  • [09:47] Inside the Prison of Peace project, which trained incarcerated individuals as mediators and saw zero reoffenses among 800+ released participants.
  • [18:17] Why childhood emotional invalidation is one of the most pervasive and insidious forms of abuse, and its link to violence, addiction, and mental illness.
  • [23:05] The powerful concept of “listening someone into existence” and how it creates profound connection.
  • [28:34] Why traditional active listening often backfires and how it differs from Carl Rogers' original therapeutic intent.

Transcript

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